FAQ

Every mug is printed to order, so it leaves the print floor in 3–5 business days. Carrier transit is on top of that and depends on where you are. You get a tracking email as soon as it ships.

Worldwide, through Printful's global print network — your order is printed at the facility closest to you where possible. Exact shipping rates are calculated at checkout.

Full-colour, wrap-around print with vivid, durable ink. It is dishwasher and microwave safe, so it survives real daily use rather than living in a cupboard.

Both finishes are 11oz ceramic, lead-free and BPA-free, printed wrap-around by Printful.

White Ceramic: 3.79″ tall, 3.25″ diameter, black rim, handle and interior.

Black Glossy: 3.85″ tall, 3.35″ diameter, glossy finish inside and out.

White Ceramic puts the artwork on a bright white body with a black rim, handle and interior — colours read punchiest here, which is why it is the default. Black Glossy wraps the same art on a glossy black body, so the design glows against the dark and the mug reads more like an object than a canvas. Every design is built to work on both.

Each mug is made specifically for your order, so we cannot take change-of-mind returns. If yours arrives damaged, defective or simply wrong, send us a photo within 30 days and we will replace it free — no need to ship the broken one back.

Design Your Own is coming soon. Join the Guild and you will be the first to hear when it opens — we will also send first look at new catalog drops and 10% off.

Not yet — we would rather say so than pretend. You can ship straight to the recipient by entering their address at checkout, and the packing slip does not show prices.